Mastering the Art of Persuasion
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By the end of this comprehensive Negotiation Skills Training Program, participants will have acquired a diverse set of skills and knowledge, including:
Define negotiation and its importance
Set clear objectives and conduct research for negotiations
Demonstrate effective communication skills
Implement negotiation strategies for mutual benefit
Overcome obstacles like difficult personalities and conflicts
Uphold ethical standards in negotiations
Analyze case studies and apply techniques
Reflect on learnings and set development goals
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Module 1: Introduction to Negotiations
Definition of negotiation
Importance of negotiation skills
Basic principles of negotiation
Module 2: Preparation Phase
Setting objectives
Research and analysis
BATNA (Best Alternative to a Negotiated Agreement)
Module 3: Communication Skills
Verbal and non-verbal communication
Active listening
Assertiveness in negotiations
Module 4: Negotiation Strategies
Distributive vs. integrative strategies
Win-win negotiation tactics
Building rapport and trust
Module 5: Overcoming Obstacles
Dealing with difficult personalities
Handling conflicts and impasses
Managing emotions during negotiations
Module 6: Ethics in Negotiation
Importance of ethical behavior
Common ethical dilemmas in negotiations
Ways to maintain integrity in negotiations
Module 7: Case Studies & Techniques
Analysis of real-life negotiation scenarios
Application of negotiation techniques
Role-playing exercises
Module 8: Review and Reflection
Summarizing key learnings
Reflecting on personal negotiation experiences
Goal setting for improvement
Module 9: Conclusion
Recap of key concepts
Encouragement for continued practice and development